How Do AlzaBoxes Work?

Choose goods on and place your order in the shopping cart.

Select Personal Pickup and then select the nearest AlzaBox on the map.

Wait for a text message with the collection code.

At any time, pick up your order from the selected AlzaBox.

How to Use AlzaBox?


Enter the authorization collection code from the text message or e-mail using the touch screen.


If you have not paid for the order in advance, use your card directly in AlzaBox.


After paying for the order, a box will open in which your order is stored.


Collect your order. Watch the information on the display - it will show you whether or not your order is divided into several boxes.


After removing the package, close the box(es).

Why Use AlzaBoxes


AlzaBoxes are safe and perfect for customers who prefer contactless order collection.


AlzaBoxes are available to you 24 hours a day, 7 days a week. You will find them throughout the country.


AlzaBoxes are fast, you can pick your order quickly without waiting in queues.

Smart Tip: Pay for your order by card in advance and save your money. With online payments, delivery to AlzaBox costs only 49 CZK, so you save 20 CZK compared to payment upon collection.

Map of AlzaBoxes

Frequently Asked Questions

Instructions for using AlzaBox in 3 Simple Steps.

  1. Enter the authorization collection code using the keypad.
  2. Collect your package. Close the box afterwards.
  3. Done. Thank you and enjoy your purchase.

When will my order be delivered to AlzaBox?

You can see up-to-date delivery time information when selecting an AlzaBox in your shopping cart.

How much time do I have to collect the goods from AlzaBox?

2 days from delivery. After that, the order is cancelled and returned. 24 hours before that, you will receive a text message and an email letting you know that it is your last chance to pick up your order.

What happens to an order if I have paid for it and can't pick it up on time?

The order is cancelled and you are refunded its price.

Is the storage of goods in AlzaBox safe?

AlzaBoxes are secured by an alarm system and a camera system 24 hours a day, 7 days a week.

If my order takes up more boxes due to its larger size, do I still only pay one delivery fee?

Yes, you only pay once for shipping, regardless of the size of the order.

What is the maximum package size that fits in AlzaBox?

The maximum size is visible directly during purchasing. If the product you have chosen is bulky, the system will not allow you to choose AlzaBox as a delivery method.

Is it possible to track the shipment? Will I know the exact delivery time?

Once you have placed your order, you will receive an email link to track the progress of your order and delivery time via the website.

How does order collection from AlzaBox work?

Once the order reaches AlzaBox, you will receive a text message containing the authorization collection code. Open the mailbox by entering the authorization code.

How do payments work?

Orders delivered to AlzaBox can be paid in advance when placing your order or on the spot with your card.

How much does delivery to AlzaBox cost?

You can find up-to-date pricing when selecting AlzaBox as your preferred delivery method in your shopping cart. The price for transport to AlzaBox is 79 CZK and 49 CZK with advance payments.

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