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Services on Alza.cz

Simple. Quick. Reliable.

How do I make a warranty claim?

The fastest way

Authorised service centre claim

Authorised service centers provide great comfort, flexibility and speed to deal with your warranty claims. If your product has an authorised service centre, it is faster and easier to claim your product there.

Look up my authorised service centre se service 

Online warranty claim

You can simply submit a warranty claim using our form. Once completed, you will receive an RMA number. You will then bring or send your product to any of our stores.

Claim online

In person at the store


By post or using a shipping company

  • Prepare the goods and wrap them securely
  • Attach a cover letter with a description of the defect, a copy of the purchase receipt and your return address, and your bank account number in case of a refund
  • Hand over the goods to the shipping company and send it to:
    Alza.cz - Reklamace
    VGP Park, Hall H2
    Do Čertous 2658/1,
    193 00 Praha 9 - Horní Počernice

Do you want to file a warranty claim on your mobile phone or tablet?

Please, try resetting your phone or tablet to the factory settings prior to submitting it. We have prepared a guide for you:
How to reset your phone to the factory settings

Back up your mobile phone or tablet

Do you want to file a warrantly claim on your mobile phone or tablet or to reset it to the factory settings? Make sure to back up your data. Here's a guide on how to back up phones of different brands.
How to back up and restore your phone

Frequently Asked Questions

The goods I purchased are faulty – what should I do?

Return the goods, either personally or by post (with a cover letter), to any of our stores within 14 days of their receipt.

What documents do I need in order to make a claim?

You will need the order number, and make sure to attach a cover letter detailing the nature of the defect and provide your contact details.

Should I also include the product's accessories in the claim?

Yes, the accessories may have caused the defect or may be necessary in order to properly test the device.

If one of the accessories has a defect, is it necessary to also send the main product when making a claim?

Yes. Generally, it is not possible to make separate claims on accessories; therefore, it is recommended to send the main product as well.

Do I need the product's original packaging?

The original packaging is not necessary to make a claim, but it is advisable to use the original packaging when transferring the goods.

If I return a device for repair, will I lose the data on it?

It is very likely. If the device can be repaired, it is standard for factory settings to be restored, which eliminates the potential negative impact of third-party applications. Accordingly, we recommend the regular backup of data (not only before making a claim).

I received a notice saying the goods are irreparable – what can I do?

Just send us the original notice, and once we have verified the notice with the supplier, we will send you a credit note for a refund of the goods.

An overview of the claims process on Alza.cz

The customer makes a warranty claim and receives a claim number (RMA)

The goods are returned and then checked, repaired or replaced by a technician

Throughout the process, the customer is kept up to date with the status of their claim

We aim to resolve claims as quickly as possible, with a maximum term of 30 days

What to do when ...

I want to return the goods

Goods can be returned within 14 days of purchase. Simply fill out our online form and send it or bring it to our store.

Return goods

I want to fix a product purchased elsewhere

  • First, we recommend contacting an authorised service centre
  • You can bring the goods to any Alza.cz store
  • We will arrange your request with an authorized service centre at our logistics cost
  • In the vast majority of cases, the repair period does not exceed the regular warranty period
Terms of repair

I received damaged goods

  • If you detect a damage within 48 hours of receiving the goods, contact the shipping company immediately
  • In other cases, please contact our helpline on 225 340 111 or bring the goods to any Alza.cz store
  • We recommend that you take photographs of the defects and bring the goods complete, including the original packaging and the accessories
How to do it?

Do you need help with something else?

Contact our call centre

225 340 111
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