We'll bring it in.
We'll plug it in.
Choose the time.

What does the service include?

• The crew will unpack your appliance and take the packaging materials away with them. All you need to do is have the necessary water, power and waste connections ready.
• This service is available only for freestanding electrical appliances (washing machines, tumble dryers, dishwashers, refrigerators, freezers, TVs, etc.). It does not apply to electric or gas cookers or other gas appliances.
• For a built-in appliance, the crew will “only” unpack it and take the packaging materials away with them. If you would like us to install a built-in appliance, you need to order the additional Built-in Appliance Installation service together with the appliance.

Before the driver arrives and installation begins, please make sure that:

• You have the necessary power (electricity and water) and waste water connections ready.
• The connections are compatible with the appliance you have purchased.
• The appliance you have purchased will fit in the designated space.
• A dryer can only be stacked on top of a washing machine using the original stacking kit, provided no drilling is required. Otherwise, the appliances cannot be stacked.

What does the service include?

• If you wish, our crew will take your old appliance away when delivering your new one (available with all delivery options), on a 1-for-1 basis (e.g. a new fridge in exchange for your old fridge or another old appliance of a similar or smaller size).

Before the driver arrives and the collection takes place, please make sure that:

• Your old appliance is properly disconnected, clean and complete.
• For washing machines, dishwashers, tumble dryers, refrigerators and freezers, it must also be dry and free of any ice build-up.
• There must be no water left inside the appliance.

What does the service include?

• If your order arrives damaged, we will process your claim as a priority. One of our customer service agents will contact you within 24 hours at the latest, and you can resolve everything together.
• The CZK 39 fee is not included in the AlzaExpres service.

TIP: Make sure that the dimensions of your built-in oven are compatible with your kitchen units. This is particularly important if you have an older kitchen, as you may need oven dimensions that differ from today’s standard sizes. The standard depth and height dimensions have changed by around 5 cm over the years.

What do you need to do to perpare before the installation?

• Ensure there is a clear route through the communal areas and your home to prevent damage to the product or your property. The appliance will be handled in its packaging, which is approximately 5.5 cm wider than the appliance itself.
• Make sure there is a socket that is easily accessible and within reach of the appliance’s power cable, approximately 1 metre away. The electrical installation must therefore be suitably prepared for the appliance to be connected directly to the socket.
• If you are replacing a hob-and-oven set, make sure that your hob is not controlled via the oven and can be operated independently.
• If you are replacing a gas cooker, make sure that you have suitable electrical wiring ready for connecting the oven and that your property is equipped accordingly.

How does the installation work?

• We will remove your existing electric oven and have it professionally disconnected (the gas connection must be performed by the customer).
• Unpack and inspect your new oven to make sure everything is in order.
• Professionally connect it to the prepared socket. If the power cable does not have a plug, we will fit one to the cable.
• Install the appliance into the kitchen cabinet housing.
• Switch on the new appliance to check that it is working properly.
• Clean up afterwards and take away your old appliance and the packaging materials.

What do you need to do to perpare before the installation?

• The necessary connections must be ready (electricity, water and waste).
• Ensure there is a clear route through the communal areas and your home to prevent damage to the product or your property. The appliance will be handled in its packaging, which is approximately 5.5 cm wider than the appliance itself.
• For successful installation, you must have a water supply with a functioning non-return valve and a fitting for a ¾" hose, as well as a functioning waste outlet or trap that allows the waste hose to be connected and sealed, no more than 1.5 metres from where the appliance is installed. If this requirement is not met and the appliance manufacturer permits the use of extended hoses, you must arrange a longer inlet or waste hose, or a suitable extension, before installation, in accordance with the manufacturer's instructions.
• The electrical socket should be no more than 1.3 metres from the appliance.

How does the installation work?

• We will remove your old appliance and give you the opportunity to clean any hard-to-reach areas.
• Unpack and inspect your new washing machine to make sure everything is in order.
• Connect the new appliance to the mains and connect the inlet and waste hoses.
• Fit the furniture door to the new washing machine.
• Run a basic programme to check that the washing machine is working properly.
• The crew will go through the handover report with you. You will jointly confirm all the work carried out as part of the installation.
• We will clean up afterwards, say goodbye and take your old appliance and the packaging materials away with us.

What do you need to do to perpare before the installation?

• Ensure there is a clear route through the communal areas and your home to prevent damage to the product or your property. The appliance will be handled in its packaging, which is approximately 5.5 cm wider than the appliance itself.
• If your type of tumble dryer requires a water outlet, check whether a condensate drain kit is included with the appliance (the kit usually contains a waste hose, connectors and clips). If not, you will need to purchase one separately.
• To connect the waste hose, you must have a separate functioning waste outlet. If you intend to connect it to the washing machine's waste outlet, you will need to have a double washing-machine waste connector ready.
• The waste connection should be no more than 1.5 metres from the appliance.
• The electrical socket should be no more than 1.3 metres from the appliance.

How does the installation work?

• We will remove your old appliance and give you the opportunity to clean any hard-to-reach areas.
• Unpack and inspect your new tumble dryer to make sure everything is in order.
• Connect the new appliance to the mains and, where applicable, connect the waste hose (depending on the type of tumble dryer).
• Fit the furniture door to the new tumble dryer, adjusting the hinge position if necessary.
• Run a basic programme to check that the tumble dryer is working properly.
• The crew will go through the handover report with you. You will jointly confirm all the work carried out as part of the installation.
• We will clean up afterwards, say goodbye and take your old appliance and the packaging materials away with us.

What do you need to do to perpare before the installation?

• The necessary connections must be ready (electricity, water and waste).
• Ensure there is a clear route through the communal areas and your home to prevent damage to the product or your property. The appliance will be handled in its packaging, which is approximately 5.5 cm wider than the appliance itself.
• For successful installation, you must have a water supply with a functioning non-return valve and a fitting for a ¾" hose, as well as a functioning waste outlet or trap that allows the waste hose to be connected and sealed, no more than 1.5 metres from where the appliance is installed. If this requirement is not met and the appliance manufacturer permits the use of extended hoses, you must arrange a longer inlet or waste hose, or a suitable extension, before installation, in accordance with the manufacturer's instructions.
• The electrical socket should be no more than 1.3 metres from the appliance.
• A front panel suitable for your kitchen units.

How does the installation work?

• We will remove your old dishwasher and furniture door, giving you the opportunity to clean any hard-to-reach areas.
• Unpack and inspect your new dishwasher to make sure everything is in order.
• Connect the new appliance to the mains and connect the inlet and waste hoses.
• Fit the furniture front panel and restore the removed plinth to its original position.
• Run a basic programme to check that the dishwasher is working properly.
• The crew will go through the handover report with you. You will jointly confirm all the work carried out as part of the installation.
• We will clean up afterwards, say goodbye and take your old appliance and the packaging materials away with us.

What do you need to do to perpare before the installation?

• Ensure there is a clear route through the communal areas and your home to prevent damage to the product or your property. The appliance will be handled in its packaging, which is approximately 5.5 cm wider than the appliance itself.
• The electrical socket should be no more than 1.5 metres from the appliance.
• Make sure you have suitable furniture doors and hinges for installing the built-in fridge.

How does the installation work?

• We will remove your old appliance and give you the opportunity to clean any hard-to-reach areas.
• Unpack and inspect your new appliance to make sure everything is in order.
• At your request, we can change the direction in which the fridge door opens.
• We will place the new fridge in the prepared cabinet, secure it and attach the furniture door.
• Prepare the power cable for connecting the fridge to the mains.
• The crew will go through the handover report with you. You will jointly confirm all the work carried out as part of the installation.
• We will clean up afterwards, say goodbye and take your old appliance and the packaging materials away with us.
• You must switch on the built-in fridge yourself approximately 4–6 hours after installation to allow the refrigerant to settle.

What do you need to do to prepare before the installation?

• Ensure there is a clear route through the communal areas and your home to prevent damage to the product or your property. The appliance will be handled in its packaging, which is approximately 5.5 cm wider than the appliance itself.
• The electrical socket should be no more than 1.3 metres from the appliance.
• Make sure you have suitable furniture doors and hinges for installing the built-in freezer.

How does the installation work?

• We will remove your old appliance and give you the opportunity to clean any hard-to-reach areas.
• Unpack and inspect your new appliance to make sure everything is in order.
• At your request, we can change the direction in which the freezer door opens.
• We will place the new freezer in the prepared cabinet, secure it and attach the furniture door.
• Prepare the power cable for connecting the freezer to the mains.
• The crew will go through the handover report with you. You will jointly confirm all the work carried out as part of the installation.
• We will clean up afterwards, say goodbye and take your old appliance and the packaging materials away with us.
• You must switch on the built-in freezer yourself approximately 4–6 hours after installation to allow the refrigerant to settle.

What do you need to do to prepare before the installation?

• A clear access route that allows the appliance to be carried to the intended location (sufficiently wide doorways, etc.).
• The electrical socket should be no more than 1.3 metres from the appliance.

How does the installation work?

• We will remove your old appliance and give you the opportunity to clean any hard-to-reach areas.
• Unpack and inspect your new appliance to make sure everything is in order.
• At your request, we can change the direction in which the wine cooler door opens.
• We will place the new wine cooler in the prepared cabinet, secure it and attach the furniture door.
• Prepare the power cable for connecting the wine cooler to the mains.
• The crew will go through the handover report with you. You will jointly confirm all the work carried out as part of the installation.
• We will clean up afterwards, say goodbye and take your old appliance and the packaging materials away with us.
• You must switch on the built-in wine cooler yourself approximately 4–6 hours after installation to allow the refrigerant to settle.

What do you need to do to prepare before the installation?

• Ensure there is a clear route through the communal areas and your home to prevent damage to the product or your property. The appliance will be handled in its packaging, which is approximately 5.5 cm wider than the appliance itself.
• A cut-out in the kitchen worktop matching the cooktop dimensions (standard: 560 + 2 mm × 490 + 2 mm).
• Access to the electrical circuit breakers in your flat/house.
• An installation box or separate covered terminal block that is easily accessible and within reach of the new appliance. The electrical installation must therefore be suitably prepared for the appliance to be connected directly. All connections must remain accessible for inspection, testing and maintenance.

How does the installation work?

• We will remove your existing cooktop and have it professionally disconnected. If you are replacing a gas cooktop with an electric one, the existing cooktop must be disconnected by a certified gas engineer before the crew arrives.
• Unpack the new appliance.
• Professionally connect it to the installation box/terminal block in accordance with the applicable standards.
• Fit the cooktop into the prepared cut-out in the kitchen worktop.
• Switch on the hob and test that the cooking zones are working properly.
• We will go through the handover report with you. You will jointly confirm all the work carried out as part of the installation.
• We will take away your old cooktop together with the packaging materials.
• The service does not include cutting or enlarging the cooktop cut-out in the worktop. We do not modify or repair electrical installations, carry out any built-in alterations, or drill/cut into walls.

TIP: Make sure you have chosen a suitable cooktop. For an induction cooktop to work properly, sufficient space must be provided underneath it to ensure adequate air circulation and cooling. Otherwise, the cooktop may overheat and shut down. If there is not enough space underneath your worktop, it may be better to choose a ceramic cooktop, which does not require this space.

What do you need to do to prepare before the installation?

• Ensure there is a clear route through the communal areas and your home to prevent damage to the product or your property. The TV will be handled in its packaging, which is approximately 5.5 cm wider than the TV itself.
• The wall mount is not included with the TV and must be ordered separately (we will contact you the day before delivery to confirm that the wall mount will be available). The TV cannot be wall-mounted without the correct wall mount.
• A power supply within reach of the TV's power cable.
• The wall on which the TV will be mounted should be at least 15 cm thick.

How does the installation work?

• We will unpack the TV and confirm with you the exact location where you would like it mounted on the wall.
• Use a detector to check whether it is safe to drill into the wall at the chosen location.
• Select suitable fixings (wall plugs, etc.) based on the wall material.
• Carefully measure everything, drill the holes and install the wall mount.
• Explain the wall mount's features and mount the TV.
• Connect the TV to the mains and then to an aerial or Wi-Fi.
• Carry out the basic TV setup and show you the basic functions.
• You must keep the packaging materials for at least 14 days in case you need to return the product.
• Note: From 1 November to 1 April, the TV will not be connected to the mains due to low temperatures. The TV must first reach room temperature; otherwise, there is a risk of damage to the product.

What do you need to do to prepare before the installation?

• Ensure there is a clear route through the communal areas and your home to prevent damage to the product or your property. The appliance will be handled in its packaging, which is approximately 5.5 cm wider than the appliance itself.
• The electrical socket should be no more than 1.3 metres from the appliance.

How does the installation work?

• We will remove your old appliance and give you the opportunity to clean any hard-to-reach areas.
• Unpack and inspect your new microwave oven to make sure everything is in order.
• Connect the new appliance to the mains and place it in the prepared cabinet.
• Switch on the new appliance to check that it is working properly, then set the clock.
• We will clean up afterwards, say goodbye and take your old appliance and the packaging materials away with us.

What do you need to do to prepare before the installation?

• Ensure there is a clear route through the communal areas and your home to prevent damage to the product or your property. The appliance will be handled in its packaging, which is approximately 5.5 cm wider than the appliance itself.
• The electrical socket should be no more than 1.5 metres from the appliance.

How does the installation work?

• If necessary, we will remove your old appliance and give you the opportunity to clean any hard-to-reach areas.
• We will unpack and inspect your new appliance to make sure everything is in order.
• Connect the coffee machine to the mains.
• Place the new coffee machine in the prepared space.
• The crew will go through the handover report with you. You will jointly confirm all the work carried out as part of the installation.
• We will clean up afterwards, say goodbye and take your old appliance and the packaging materials away with us.

Installation cannot be performed if:

• There is no accessible socket within reach of the appliance’s power cable.
• The coffee machine does not fit into the kitchen cabinet or prepared housing.
• The appliance cannot be carried to the intended location because the access route is too narrow. The appliance will be handled in its packaging, which is approximately 5.5 cm wider than the appliance itself, increasing its overall dimensions.
• The installation requires any building work, drilling or cutting into walls, or modifications to the cabinet housing.

What do you need to do to prepare before the installation?

• A clear route through the communal areas and your home, ensuring that the appliance or the customer’s property is not damaged. The appliance will be handled in its packaging, which is approximately 5.5 cm wider than the appliance itself.
• The electrical socket should be no more than 1.5 m from the appliance.

How does the installation work?

• If necessary, we will remove your old appliance and give you the opportunity to clean any hard-to-reach areas.
• We will unpack and check your new warming drawer to make sure everything is in order.
• Connect the new appliance to the mains and place it in the prepared cabinet housing.
• The crew will go through the handover report with you. You will jointly confirm all the work carried out as part of the installation.
• We will clean up after ourselves, say goodbye, and take your old appliance and packaging materials away with us.