Terms and Conditions of the Unwanted Gift Exchange Service

These terms and conditions govern the relations between the parties to the service agreement “Unwanted Gift Exchange” (hereinafter “Service”), where one party is Alza.cz a.s., Company ID 27082440, Tax ID CZ27082440, with registered office at Jankovcova 1522/53, Holešovice, 170 00 Prague 7, entered in the Commercial Register maintained by the Municipal Court in Prague in Section B, File 8573 as the provider (hereinafter referred to as “Alza”), and the other party is the Alza customer as the ordering party (hereinafter referred to as “Customer”), these Terms being applicable to all transactions related to this Service. The Service is provided automatically and free of charge for selected products purchased from October 30, 2026, to December 24, 2026, on www.alza.cz. The agreement for the Service is concluded at the moment a purchase agreement for a selected product covered by the Service is concluded between Alza and the Customer.

Alza undertakes to allow the Customer to return a product covered by the Service without giving a reason until January 31, 2027, under the conditions specified below, provided the Customer requests such a return within the set timeframe.

If the customer is a consumer with the statutory right to withdraw from the purchase contract within 14 days of receiving the goods, they may use the service only after this period has expired. During this period, they may exercise their statutory right to withdraw from the purchase contract (for more information, see Article 7 of Alza's General Terms and Conditions). In all other cases, the customer may use the service as soon as they receive the goods. This service does not affect the customer’s statutory rights

Alza is obliged to provide the Service, i.e., to allow the Customer to return the purchased product without giving a reason until January 31, 2027, only if:

The Service is available only for products sold by Alza as “new” or “unsealed.”

If the Customer meets all the conditions to use the Service and returns the product purchased as brand new in its original, undamaged packaging with all supplied accessories and complete documentation, clean and undamaged, the full purchase price will be refunded in the form of a voucher for further purchases on Alza, under these conditions.

If the Customer meets the conditions under which they can use the Service and returns to Alza goods that were purchased as brand new now in a poor or devalued condition, only a reduced-value refund voucher will be offered according to Section 6 of these terms and conditions, possibly for 0 CZK, with the option for ecological disposal. For personal care or hygiene products that show signs of use, returns are not possible.

For products purchased as “unsealed”, defects in the product, packaging, accessories, or documentation that were already present when the customer received the goods will be disregarded when assessing whether the service conditions have been met. Shipping costs are non-refundable.

Definitions of product conditions covered by the Service

Good

Poor

Devalued

The offer applies only to selected products for which the Service is provided in the product description and shopping cart, i.e., during the order placement and confirmation process. Gift cards, licences, digital content, perishable goods, vitamins, food including dietary supplements or items that cannot be returned under the law are not eligible. Customised products (e.g., Alza PC Individual) and services/items supplied with products (e.g., protective screen application) are also excluded.

Products purchased via installment plans or “One Third” service are not eligible for return under this particular Service.

The Customer acknowledges that if gifts are provided with the goods, the gift agreement between Alza and the Customer is conditional. If the Customer exercises the right to withdraw from the purchase agreement or uses the Service, the gift agreement terminates, and the Customer must return any physical gifts with the returned goods. Failure to return these gifts will be considered unjust enrichment. If returning the gift is not possible, Alza may claim monetary compensation equivalent to the usual price. Purchase agreements are considered separately from gift agreements.

Alza reserves the right to limit returns via AlzaBox; in such cases, the Customer may still return the product at any Alza store or via a shipping company during regular opening hours.

If the Customer meets all the conditions of the Service for returning a product, Alza will, without undue delay after these conditions are met, refund the purchase price of the product in the form of a voucher for shopping at alza.cz. This voucher is not exchangeable for cash.

If the Customer returns goods that were originally purchased using a voucher, Alza will refund the purchase price again in the form of a voucher for shopping at alza.cz. This voucher is also not exchangeable for cash. The voucher is valid until February 28, 2027.

The value of the voucher can be used only for a single purchase. If the value of the purchased goods is lower than the value of the voucher, Alza will not refund the difference.

These terms and conditions become valid and effective as of October 30, 2026. A detailed description of this service is available on Alza’s official website.