Try our cookies Alza.cz a. s., Company identification number 27082440, use cookies and other data to ensure the proper functioning of the website and, with your consent, also, among other things, to personalize advertising and the content of our websites. By clicking on the “I understand“ button, you agree to the use of cookies and the transfer of data regarding the behavior on the website for displaying targeted advertising on social networks and advertising networks on other websites.

We use 8 categories of cookies on our website:

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These are strictly necessary for the functioning of the website and the features you choose to use. Without them, our website would not work; you wouldn't be able to log in to your user account, for example.
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By giving your consent to the processing of cookies, functionality and analytical cookies will be installed on the device you use to browse the website (click on the "I understand" button for both categories, or you can select only one of the categories by clicking on the "Settings" button). We always install technical cookies on your device, even without your explicit consent, because without them our website would simply not work.

You can revoke your consent to the processing of cookies. In connection with our company's cookie processing, you also have the following rights: the right to access cookies, delete, modify, supplement and correct them, restrict processing and the right to lodge a complaint with the Office for Personal Data Protection. Read more about your rights.

For even more detailed information about how we process cookies, please see our Personal Data Protection Policy.

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Reklamace zboží značky CARNEO

CARNEO umožňuje reklamaci řešit přímo prostřednictvím svého online servisního systému, a to také u výrobků zakoupených u autorizovaného prodejce.

Jak postupovat?

1️⃣ Klikněte na odkaz: carneo.cz/zarucni-servis

2️⃣ Zvolte možnost reklamace produktu zakoupeného u partnera

3️⃣ Vyplňte online formulář a přiložte doklad o koupi

4️⃣ Po vytvoření případu postupujte podle instrukcí servisu CARNEO k odeslání zařízení

Proč reklamaci řešit přes servis CARNEO?

✅ Přímý online reklamační formulář.

✅ Možnost reklamovat také výrobek zakoupený u autorizovaného prodejce.

✅ Ve formuláři lze objednat dopravu do servisního střediska nebo zajistit dopravu samostatně.

Před vytvořením reklamace doporučuje CARNEO v případě technického problému nejprve využít technickou podporu, která může pomoci závadu vyřešit bez odesílání zařízení.

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