Try our cookies Alza.cz a. s., Company identification number 27082440, use cookies and other data to ensure the proper functioning of the website and, with your consent, also, among other things, to personalize advertising and the content of our websites. By clicking on the “I understand“ button, you agree to the use of cookies and the transfer of data regarding the behavior on the website for displaying targeted advertising on social networks and advertising networks on other websites.

We use 8 categories of cookies on our website:

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These are strictly necessary for the functioning of the website and the features you choose to use. Without them, our website would not work; you wouldn't be able to log in to your user account, for example.
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These cookies allow us to remember your basic choices and improve the user experience. These include remembering your preferred language or allowing you to stay logged in permanently.
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By giving your consent to the processing of cookies, functionality and analytical cookies will be installed on the device you use to browse the website (click on the "I understand" button for both categories, or you can select only one of the categories by clicking on the "Settings" button). We always install technical cookies on your device, even without your explicit consent, because without them our website would simply not work.

You can revoke your consent to the processing of cookies. In connection with our company's cookie processing, you also have the following rights: the right to access cookies, delete, modify, supplement and correct them, restrict processing and the right to lodge a complaint with the Office for Personal Data Protection. Read more about your rights.

For even more detailed information about how we process cookies, please see our Personal Data Protection Policy.

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Reklamace zboží značky TCL

TCL umožňuje zadat servisní požadavek online a řešit reklamaci nebo opravu prostřednictvím servisní podpory značky.

Jak postupovat?

1️⃣ Klikněte na odkaz: www.tcl.com/cz/cs/service-request

2️⃣ Vyplňte online servisní požadavek

3️⃣ Připravte si model výrobku, sériové číslo, popis závady a doklad o koupi

4️⃣ Odešlete požadavek a postupujte podle instrukcí servisní podpory TCL

Proč reklamaci řešit přes servisní podporu TCL?

✅ Možnost zadat servisní požadavek online.

✅ Servisní podpora TCL pracuje s autorizovanými servisními partnery.

✅ Kvalifikovaní technici používají originální náhradní díly.

✅ U výrobků v zákonné záruce jsou opravy bez poplatku.

Řešení přes servisní podporu TCL je vhodná cesta k odbornému posouzení závady a domluvě správného servisního postupu. Doporučujeme využít tuto možnost.

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