Alza Premium – Frequently Asked Questions

AlzaPlus+ and Alza Premium are two different services. An AlzaPlus+ membership gives you free delivery to AlzaBoxes, stores and other collection points for just 299 CZK a year. Alza Premium offers free delivery on all orders, along with a range of additional benefits. You can find more information about AlzaPlus+ in AlzaPlus+ our article.

Alza Premium brings a selection of key benefits to improve your shopping and after‑care experience. These are:
- Free home delivery
- AlzaPlus+ discounts
- 30-day returns

As an Alza Premium member, you get free home delivery within the Czech Republic. Simply choose one of the delivery options marked “Free” at checkout and we’ll deliver your order to your chosen address.
Free delivery covers the shipping cost only – additional services such as carrying items inside, installation or other premium delivery options remain chargeable and are not included in this benefit.

Yes, as an Alza Premium member you can take advantage of selected AlzaPlus+ discounts on eligible products. Just enter the discount code at checkout and it will be applied automatically. Please note that availability of discounts is time-limited.

The service is prepaid and refunds are not available. You can continue to use all your benefits until the end of your current subscription period.

You are most likely still within the period you have already paid for. Once this period ends, the e-mails will stop.

You can cancel your subscription by turning off automatic renewal in the My Alza Premium section. You will then continue to use the service until the end of the paid period, after which it will be cancelled. For trial versions, the service is cancelled immediately.

If you didn’t find the answer to your question, please contact us via the contact form.