Try our cookies Alza.cz a. s., Company identification number 27082440, use cookies and other data to ensure the proper functioning of the website and, with your consent, also, among other things, to personalize advertising and the content of our websites. By clicking on the “I understand“ button, you agree to the use of cookies and the transfer of data regarding the behavior on the website for displaying targeted advertising on social networks and advertising networks on other websites.

We use 8 categories of cookies on our website:

Technical cookies
These are strictly necessary for the functioning of the website and the features you choose to use. Without them, our website would not work; you wouldn't be able to log in to your user account, for example.
Functionality cookies
These cookies allow us to remember your basic choices and improve the user experience. These include remembering your preferred language or allowing you to stay logged in permanently.
Social media cookies
These cookies allow us to easily link you to your social media profile and, for example, allow you to share products and services with your friends and family.
Content personalisation
These cookies allow us to show you content and ads according to the information we have about you to best meet your needs. This includes what content you have viewed, or on what device you are accessing our website.
Non-personalised advertising
These cookies allow us to show you general ads for products and services.
Personalised advertising
Thanks to these cookies, we and our partners can offer you relevant products and services based on your purchases, your shopping behaviour and your preferences.
Audience metrics
These cookies allow us to optimise our site for your convenience based on how you use it. The aim is to remember or anticipate your choices. This includes, for example, the use of features, their location, or the behaviour on the page.
Third party cookies
These cookies are third-party cookies (e.g. Google business safety & privacy and terms site). You can find more information about them and our partners here.

By giving your consent to the processing of cookies, functionality and analytical cookies will be installed on the device you use to browse the website (click on the "I understand" button for both categories, or you can select only one of the categories by clicking on the "Settings" button). We always install technical cookies on your device, even without your explicit consent, because without them our website would simply not work.

You can revoke your consent to the processing of cookies. In connection with our company's cookie processing, you also have the following rights: the right to access cookies, delete, modify, supplement and correct them, restrict processing and the right to lodge a complaint with the Office for Personal Data Protection. Read more about your rights.

For even more detailed information about how we process cookies, please see our Personal Data Protection Policy.

I understand Detailed settings Reject everything

Catalogue

Gaming and EntertainmentPlayStationPlayStation 5ConsolesPlayStation 5Help and manuals

PlayStation 5 - Game Console

Questions and answers: PlayStation 5

This page contains frequently asked questions about PlayStation 5. If you are considering buying this product, you may want to read the discussion or ask more questions about PlayStation 5. They will be answered by our specialists.

Accessories
Help and manuals 1021
Reviews 320

No reply only

Prosím Vás, kdy bude uveden předprodej PS6? že už bych to raději objednal ať se na mě dostane.. :)

Customer,

18. 11. 2020,

2 answers

Takze finalni zmena stavu. Pred chvili se mi v nahledu objednavky zmenilo z 18.11 na "Rezervovano" coz se da prakticky s jistotou povazovat za stav kde je naskladneno a uz se ceka jen na oficialni launch day a zakaznikovo vyzvednuti. Vzhledem k tomu, ze konkurence uz na svych soc. sitich informuje o naskladneni pocinaje dneskem. Tak se da predpokladat, ze Alza ma to same. Uz se pomalu muzeme zacit tesit, ti co se dostavaji do prvni vlny.

Customer,

16. 11. 2020,

3 answers

Nedostatkové zboží by se mělo prodávat vždy jen na základě platby předem. Už vidím ty inzeráty v listopadu na ps5 za 20000. Někteří mají objednávky i na 5 a více obchodech. Tento chaos ohledně předobjednavek je hrůza, alza největší český eshop neví vůbec nic a jiné obchody už včera potvrzovaly objednávky..

Eliška Mičková,

19. 9. 2020,

3 answers

Objednáno 5.2. a dnes přišla na prodejnu

Customer,

25. 6. 2022,

2 answers

Dobry den, Rad by som sa opytal ci uz mate niake informaciu o dodani konzoly.A ci neviete priblizne kedy uz budu.Mam predobjednane

Customer,

8. 3. 2022,

2 answers

Objednane 5.12. ma mi to dojst 9.3.

Lenka Vitálošová,

7. 3. 2022,

2 answers

Dobrý den, jaké termíny předobjednávek momentálně odbavujete?

Customer,

3. 3. 2022,

1 answer

Dobrý den, mohl bych se zeptat jak se může stát, že celou dobu poctivě čekám a jakmile mi dnes ráno přišel email, že budete PS5 doručovat nejpozději ve čtvrtek a já jsem chtěl zkontrolovat stav objednávky, najednou objednávka zmizela a není k nalezení, ani jako vyřízená a nikde mi nepřišlo, že objednávka by měla být zrušena. Toto opravdu korektní jednání ani zdaleka nepřipomíná. Doufá, že mi tímto opravdu nechcete říct, že kvůli mě neznámé vaší chybě, se mám znovu zařadit do fronty?

Jan Ďurica,

23. 11. 2021,

3 answers

objednano 28.3.2021 doruceno 5.10.2021 jen pro info

Petr Zmeškal,

5. 10. 2021,

1 answer

Ovjednáno 3.1. 2021, dnes vyzvednuto:)

Customer,

28. 8. 2021,

3 answers

P-DC1-WEB01