Reviews Installation of PC Components (completion after 3 working days)
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User Reviews
Tomáš, Volary
Rated 26/10/2026, variant Installation of PC Components (completion after 3 working days)
Verified purchase
I ordered an individually custom-built PC from Alza.cz, which was delivered to an AlzaBox. The order also included installing the Windows operating system onto the SSD. Right from the very first plug-in, I ran into an issue. The monitor displayed a "No Signal" message and the PC couldn't be used. I therefore contacted Alza's customer support and followed the recommended steps. However, this didn't resolve the issue. During further communication, a support representative told me that in their internal system, the Windows installation wasn't marked as complete and that he couldn't confirm whether the operating system had actually been installed. Despite my request for a statement from the technicians who assembled the PC, I didn't get a clear answer as to whether the service had actually been carried out. I subsequently sent the PC in for repair under warranty. This was rejected on the grounds that the fault did not manifest itself. The PC is now being returned to me, even though, in my experience, the original video output issue has not been resolved. Another huge disappointment was the communication with customer support. I repeatedly had to contact Alza myself to find out what was happening with my case. Several times I was told I would receive information by email, but the expected information didn't arrive by the deadline set by Alza. The communication felt quite disorganized and useless to me, given the partial information. An issue also arose when trying to resolve the option of returning the PC within 14 days. In previous phone calls, information was given based on which I assumed that a return might be possible. It was only during the last call that a customer support representative told me that, according to Alza's terms, I couldn't use this option because it is a custom-built PC. I only received this information after previous calls and repeated inquiries. Confusion also arose regarding the amount marked as an overpayment in the Alza app. I was told it was related to a keyboard from a previous order, but it wasn't clear to me why it was showing up under the new order when, to my knowledge, the money for the previous return had already been refunded to my account. To this day, I don't have a clear statement as to whether the agreed-upon installation of Windows on the SSD was carried out. The warranty claim was rejected because the fault supposedly did not manifest itself. The information regarding the possibility of returning the PC differed during the phone calls. I didn't have a clear idea of what the financial amount shown as an overpayment related to either. From a retailer like Alza.cz, I would expect, above all, a functional and properly delivered product, transparent communication, and clear information regarding the ordered services and customer options when resolving a problem. Instead, I had to spend a significant amount of time repeatedly contacting support and dealing with a situation that started from the very first time I turned on the PC. This is my personal experience with a specific order. Based on the course of the purchase, warranty claim, and communication so far, I do not recommend buying anything further from Alza.cz and I will no longer recommend this company.
To this day, I have not received a clear statement as to whether the agreed installation of Windows on the SSD was actually carried out.
The claim was rejected because the defect allegedly did not manifest itself.
Even with the financial amount shown as an overpayment, I had no clear idea what it referred to.
Lack of transparency in communication and unclear information about both the ordered services and options
Total lack of interest in communicating via email (Alza's emails always had a set reply deadline), and I was repeatedly forced to call them.
Inability to communicate and provide sufficient information to the customer.
Faulty computer (the monitor displayed the message "No signal"
I wouldn't even give it half a star, my real rating is -10/10
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Josef, Suchdol nad Lužnicí
Rated 24/10/2026, variant Installation of PC Components (completion after 3 working days)
Verified purchase - review from a price comparison website
High-quality workmanship (quality materials, precise fit, sturdy casing)
Quiet operation (even under load, during prolonged use)
High graphics performance (when playing games)
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Dalibor, Rokytnice nad Rokytnou
Rated 10/10/2026, variant Installation of PC Components (completion after 3 working days)
Verified purchase
PC is great. Works as it should. Excellent job.
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David, Frenštát pod Radhoštěm
Rated 07/10/2026, variant Installation of PC Components (completion after 3 working days)
Verified purchase
perfect assembly
all my demanding requirements were met
Impossible to speak directly with a technician or anyone else by phone, communication is only via email or chat.
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Jindřich, Lom u Tachova
Rated 06/10/2026, variant Installation of PC Components (completion after 3 working days)
Verified purchase
Thank you so much for building the perfect PC.
The work is precise, and the customer support is flawless.
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Jindřich, Brno 25
Rated 03/10/2026, variant Installation of PC Components (completion after 3 working days)
Verified purchase - review from a price comparison website
Powerful processor (when gaming)
Stable operation
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Evžen, Olomouc
Rated 29/09/2026, variant Installation of PC Components (completion after 3 working days)
Verified purchase - review from a price comparison website
The assembly was carried out carefully, the cables were neatly secured, and the assembly date was met. The case fan control was connected to the processor sensor for more powerful cooling. However, considering the size of the case, I reconnected it to be controlled by the motherboard sensor. This is sufficient for normal operation and the fans are quieter.
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Petr, Olomouc
Rated 04/09/2026, variant Installation of PC Components (completion after 3 working days)
Verified purchase
everything was great 👍, fast 👍, all requests met 👍
None 👍🤝
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Tomáš, Praha 8
Rated 29/08/2026, variant Installation of PC Components (completion after 3 working days)
Verified purchase
3 stars for the build, the well-secured cables and, most importantly, for the initial warning about the potential incompatibility risk between the originally selected board and the memory.
I'm knocking off 2 stars because the case fans were plugged into the wrong connector on the motherboard, so the board couldn't regulate them and the PC was terribly loud. I had to open the PC, buy extension cables, and plug them in correctly.
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Jaroslav, Praha 4
Rated 24/08/2026, variant Installation of PC Components (completion after 3 working days)
Verified purchase
On 12/08/2026, I received the PC you built, and unfortunately, I must say that I was very disappointed with the quality of the assembly. Immediately after the first start-up, the CPU fans were running at a very high speed, and during benchmarking, the processor reached temperatures of around 95°C while its performance was significantly reduced. I therefore spent several hours checking the BIOS, PBO, and EXPO settings, as well as the fan control and wiring, to rule out a configuration error. In the end, I was forced to remove the processor cooler on a brand new PC that you had assembled. Upon inspection, I found that the cooler was not seated correctly and did not have proper contact with the processor. The plastic frame/spacer was preventing it from sitting properly. After removing it, cleaning the processor and cooler, applying new thermal paste, and correctly installing the cooler, the temperatures and processor performance are now fine. The whole situation is all the more startling given how you present your PC assembly service. On the service page, you state that your technicians provide professional assembly and subsequent testing of the build: https://www.alza.cz/montaz-pc-komponent-d70319.htm At the same time, for this service, you mention intensive testing of the build for 12 hours. Given the state in which the computer was handed over to me, I consider this to be a very serious problem. The processor almost instantly reached approximately 95°C during a standard stress test, the fans ran at high speeds, and the CPU performance was significantly limited. It is therefore very difficult for me to imagine that the build, in this state, actually underwent the declared stress testing without a technician noticing such an obvious problem. This fact raises serious doubts for me as to whether the declared testing of my specific build took place at all, or to what extent it was performed. If the build did not actually undergo the declared testing, I would consider the presentation of this service to the customer to be very misleading. The professional assembly and subsequent testing were precisely the reasons why I ordered this paid-for service. I certainly did not expect to spend several hours diagnosing the cause of a major problem on a brand new computer and then have to remove and reinstall the processor cooling myself.
the setup hasn't been tested
sloppy job
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