Information on AlzaPC and Alza Individual claims
Processing an AlzaPC claim within 5 working days applies when replacing a component with one currently in stock (primarily identical to the original configuration; if out of stock, we choose an alternative of equal or higher performance). Alternatively, we may replace the AlzaPC with an identical or alternative model of equal or higher performance. If the customer does not agree to this condition, the standard 30-day statutory period for claim resolution applies.
In the event of an Alza PC claim, if delivered to our Chrášťany or Bernolákovo branch, we will carry out a free express diagnostic under warranty. This eliminates the risk of damage to the PC during transport and speeds up the entire claim process, which we will resolve within a few hours of receipt using this service. To use this service, please contact a sales representative.
This service can only be used for AlzaPC and Alza Individual computers within their warranty period.
Express AlzaPC diagnostics can be carried out at the following branches:
- Chrášťany: Severní 255, 252 19 Chrášťany
- Bernolákovo: Šákoňská cesta 1, 90027 Bernolákovo
After receiving the PC for a claim at the Chrášťany or Bernolákovo branch, our technician will call the customer at the provided phone number within 30 minutes to explain the issue and suggest repair options. We will perform the diagnostics within 30 minutes of the PC being handed over at the branch.
The customer always has a choice:
- If it is a software fault, we will resolve it within 120 minutes
- If it is a hardware fault that we can resolve by replacing a component in stock (either the original component type or an alternative type), we will resolve it within 120 minutes
- If it is a hardware fault where we do not have the original or alternative component in stock at the Chrášťany warehouse, we will carry out the service within 24 hours
We reserve the right that, in the event of complications, the claim may take up to a maximum of 5 working days in accordance with the standard AlzaPC claim conditions.
The service is available daily MON–SUN from 9:00 to 18:00, excluding the following public holidays (1 January, Easter Monday, 24–26 December).
Can I supply my own components?
NO, we only assemble PCs from new components ordered on our e-shop together with the PC Component Assembly / Custom PC service in a single order.
Can I split the PC order into two invoices (so it does not exceed 40,000 CZK)?
NO, unfortunately, the final invoice will only feature one Alza Individual product and the service. Splitting is therefore not possible.
Is Windows included in the service?
NO, you must purchase the operating system licence yourself. We will only pre-install a demo version of the system, which you must legally activate yourself at home.
Will you keep the component boxes for me?
NO, unfortunately, we do not keep the component boxes as we have no way of safely transporting them to you. We only keep the motherboard box and the case box. All unused accessories (cables, manuals, screws) will be placed inside the motherboard box.
Can I return the PC within 14 days?
NO, as this is a custom-made product, it is not possible to withdraw from the purchase agreement.
I am buying a PC for a company, does the 3-year warranty apply to me?
YES, we stand by the quality of our builds, so we offer a 36-month warranty even to customers buying a PC for a business.
Can I open the build, clean it, or replace a component?
YES, we do not seal our builds. You can open, clean, or even change components as you wish. However, the warranty does not cover modified components, and in the event of mechanical damage, you will void the warranty.
Can I claim a warranty on just one component of the PC?
NO, you can only claim a warranty on the PC as a whole. The warranty does not apply to individual components.
Will the PC assembly process be streamed, and how long does it take?
The entire assembly process will be streamed publicly on Twitch on the
AlzaPClive - Twitch channel. The maximum total time allocated for the purchased service is 4 hours of streaming.
How is the stream date agreed, and how is the service paid for?
After purchase, our team will contact you to finalise the build and offer the earliest available stream date. The date can only be chosen from the options we offer. Payment for the service is always in advance.
Is it possible to cancel the service or return the PC once assembly has started?
Due to the custom nature of the build, which is tailored to your specifications, it is not possible to withdraw from the purchase agreement for the goods or the service itself once assembly has started. For more information, please see Article 7 of our T&Cs.
Can I choose a specific technician for the assembly and stream?
For operational reasons, it is not currently possible to choose a specific technician. The stream will be conducted by a technician who is part of the Alza PC stream team.
What is the delivery time for an assembled PC with the streaming service?
Due to limited capacity, we cannot guarantee the standard delivery time. The delivery time is specified individually for each order, taking into account the availability of the stream date.
How long will the stream recording be available on Twitch?
The stream recording for later viewing is available on Twitch for a maximum of 5 days.
In which language is the stream conducted, and how long is the recording available?
The stream is always conducted in Czech and in real-time on Twitch. The recording is available for 5 days.
By when can I request a change to the stream date?
Any request to change an already agreed date must be made at least 24 hours before the scheduled time. After this period, we can no longer guarantee the change.
How can I communicate with the technician during the stream, and what are the chat rules?
You can communicate with the technician via the Twitch chat. Alza reserves the right to moderate the chat and block inappropriate comments.
What do I need to watch the stream on Twitch?
To watch, you need a working internet connection and a compatible device to play content on Twitch.
Who owns the rights to the content created during the stream?
Alza.cz owns the rights to all content created during the stream. The content may be used for marketing and promotional purposes. The technician may say your username.
Where can I find the complete terms and conditions of the service?
All our other relations are governed by our terms and conditions available
here.
