If you’ve recently purchased one of the products listed below, there is a possibility it may not meet current safety standards set by applicable regulations. Your safety is our top priority, and we kindly ask for your cooperation.
To help us resolve this matter as quickly as possible and ensure your product is completely safe to use, we need the serial number of your item. You can find this information in the photo below.
Please contact us using the form provided here. Your message will be processed as quickly and carefully as possible. Until we can confirm that your product is safe, we strongly recommend that you do not use it.
If your product is identified as one of the affected items, we will reach out to you immediately with further instructions and next steps. Your satisfaction matters to us, and we will do everything we can to resolve this issue promptly.
Thank you for your patience and understanding.
Product list:
If the label is missing on your E-BABETA, you can locate the serial number as follows: Turn the handlebars to the left—the stamped serial number beginning with HP… will appear on the right side of the steering neck. Please send us this number using the form here.
Photo showing the label location on the product:
