How to Shop on Alza.cz?
We have prepared a simple guide that will provide you with all the necessary information.
Product selection
You can search for products by entering the name of a specific item, manufacturer or product type in the search box, or by using the category bar. You can compare products easily and also save them into your favourites for later purchases.
Add to cart and order
After placing all the desired products into your shopping cart, you will receive the expected delivery date. In addition to the full service offer, you will be able to choose the combination of a payment and shipping method that suits you the best.
Delivery
You will be regularly informed about the delivery status of your parcel, and you can track the shipment through the selected carrier. Check your order upon handover and report any damage to the driver.
Warranty claims
For the fastest claim settlement possible, we recommend contacting an authorised service centre but you can also make a warranty claim with us. We are happy to arrange any post-warranty repairs or maintenance service provided by our technicians.
Other
More information or other services you may be looking for.
FAQ
- Services
- Electronic content
- Orders
- Claims
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How do I know which service is offered for a selected product?
A list of services will automatically appear as soon as you add the product into your shopping cart.
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Is it possible to purchase Extended Warranty service after purchasing a product?
Yes, you can purchase our Extended Warranty service anytime within the standard warranty period.
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Is it possible to purchase Instant Replacement after purchasing a product?
Yes, our Instant Replacement service can be purchased within 14 days after placing your order. Unfortunately, it is not possible to purchase the service later than that.
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How do you deal with product replacement in the store when the product is not in stock?
Product replacement is settled within a maximum of three days.
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Is it possible to purchase Insurance service after purchasing a product?
Our insurance service can only be purchased the day you receive the product.
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What is covered by Breakage and Theft Insurance?
The insurance covers accidental damage to the product that occurs as a result of unexpected external circumstances that limits or interferes with its functionality. It also covers pickpocketing, robbery and burglary.
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How to proceed in case of damage to the goods?
Find the guide here.
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Is it possible to purchase First Start service after purchasing a product?
If your tablet or computer has not been turned on yet, you can purchase First start service even after purchasing a product.
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If I order First start service, will it have any effect on the delivery time?
If you order your product with First Start service by 12:00 AM, the product will be delivered the next day. If you place your order after 12:00 AM, the delivery will be made the day after the next one or the day after that.
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What is the voucher value going to be after two years of use?
It always depends on the condition of the product. Use our calculator to find out.
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How is personal data protection handled?
At Alza.cz, we take customer privacy very seriously, so we have prepared an article with detailed information for you.
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How do you handle advertising?
For information about advertising, you can read our informative article.
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How do I receive any digital content that I have purchased?
After the payment, the purchase will be sent to your e-mail.
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Do I need to be a registered customer to purchase digital content?
Yes, but only if you are interested in purchasing electronic licences by Microsoft.
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I cannot download my digital purchase, what should I do?
If the order is paid and the licence cannot be downloaded, we kindly ask you to contact our customer line at 225 340 111. We apologise for any inconvenience.
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The purchased licence is not what I expected, can I return it?
Unfortunately, digital content falls into the category of goods that cannot be returned.
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How can I track the status of my order?
You can check the status of your order here.
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Do I need to be registered to purchase goods?
No, you don't. You can make purchases without being a registered customer.
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What does Buy Now mean?
This refers to an accelerated purchase process that is only available to registered users.
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How do I know when to pick up my order?
As soon as your order is ready, you will receive a text message.
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I'm not able to pick up the order, is it possible to reschedule?
You can extend your order reservation in the My Alza section under the order details. If this option is not available, an extension is no longer possible.
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I purchased a product, but it doesn't work properly.
Create your claim online your account and please describe the defect in detail. You can then place the item in an AlzaBox, bring it to one of our branches in person, or send it by parcel post (include a cover letter). Full details can be found on the Service at Alza.cz page. If the issue occurs within 14 days of purchase, we will either refund your money or replace the product.
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Can I return a product without giving a reason?
Yes, as a consumer you can return goods without stating a reason within 14 days of purchase. However, we would appreciate it if you let us know the reason to help us improve our services. Detailed return conditions are available in our Terms and Conditions.
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Where can I send the claimed goods?
We recommend first checking whether your product brand has an authorised service center in Czechia. Claims processed by authorised service centers are usually handled faster than those processed by the seller. Contact details for service centers can be found here. If there is no such representative or if you prefer to handle the claim with us, there's no need to send the item at your own expense—simply drop it off at any AlzaBox. Alternatively, you can bring it to one of our branches or send it via courier. Full details are available on the Service at Alza.cz page.
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What do I need to include with my claim?
You must include the complete claimed product, a copy of the purchase invoice, and—if sending by post—a cover letter describing the defect. If you have any accessories, please include them as well. They may be the cause of the issue or necessary for proper testing. For televisions, always include the stand; the screen could be easily damaged in transit without it.
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If an accessory is defective, is it necessary to bring the product itself when making a claim?
Yes, in general, it is not possible to make a claim regarding accessories separately, so we recommend that you always bring the main product with you.
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Do I need original product packaging?
The original packaging is not necessary, but it is an appropriate means of storing and transporting the goods.
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How long will it take to resolve a claim?
Claims are handled as soon as possible, but never later than 30 days according to the terms stated in Claim code. Unfortunately, we are unable to provide you with the exact date.
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Is it possible to speed up the claim process?
If you need the claim to be resolved immediately, it is necessary to purchase our Instant Replacement service. In other cases, it is not possible to speed the process up.
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Can someone else pick up my claim?
Yes, just report this person to us as a contact person. It can be done by phone or via our contact form. It is necessary that the contact person carry the original receipt of the claim.
If you are a business customer, we will hand over the credit note only to a person listed in the registration. -
Will I lose my data on my device?
It's very likely. If a device needs to be repaired, it is set to factory default settings, eliminating the potential negative influence of any third-party applications. We recommend regular data backup not only before making a claim. Read our article on data backup for step-by-step instructions on how to back up phones by different manufacturers.
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In the service, I received a report that the product is irreparable. What should I do?
Simply contact us via the contact form. Don’t forget to attach a clear scan or photo of the report. Once the report is verified with the supplier, we will issue a credit note for the refund of your purchase.