Try our cookies Alza.cz a. s., Company identification number 27082440, use cookies and other data to ensure the proper functioning of the website and, with your consent, also, among other things, to personalize advertising and the content of our websites. By clicking on the “I understand“ button, you agree to the use of cookies and the transfer of data regarding the behavior on the website for displaying targeted advertising on social networks and advertising networks on other websites.

We use 8 categories of cookies on our website:

Technical cookies
These are strictly necessary for the functioning of the website and the features you choose to use. Without them, our website would not work; you wouldn't be able to log in to your user account, for example.
Functionality cookies
These cookies allow us to remember your basic choices and improve the user experience. These include remembering your preferred language or allowing you to stay logged in permanently.
Social media cookies
These cookies allow us to easily link you to your social media profile and, for example, allow you to share products and services with your friends and family.
Content personalisation
These cookies allow us to show you content and ads according to the information we have about you to best meet your needs. This includes what content you have viewed, or on what device you are accessing our website.
Non-personalised advertising
These cookies allow us to show you general ads for products and services.
Personalised advertising
Thanks to these cookies, we and our partners can offer you relevant products and services based on your purchases, your shopping behaviour and your preferences.
Audience metrics
These cookies allow us to optimise our site for your convenience based on how you use it. The aim is to remember or anticipate your choices. This includes, for example, the use of features, their location, or the behaviour on the page.
Third party cookies
These cookies are third-party cookies (e.g. Google business safety & privacy and terms site). You can find more information about them and our partners here.

By giving your consent to the processing of cookies, functionality and analytical cookies will be installed on the device you use to browse the website (click on the "I understand" button for both categories, or you can select only one of the categories by clicking on the "Settings" button). We always install technical cookies on your device, even without your explicit consent, because without them our website would simply not work.

You can revoke your consent to the processing of cookies. In connection with our company's cookie processing, you also have the following rights: the right to access cookies, delete, modify, supplement and correct them, restrict processing and the right to lodge a complaint with the Office for Personal Data Protection. Read more about your rights.

For even more detailed information about how we process cookies, please see our Personal Data Protection Policy.

I understand Detailed settings Reject everything

Catalogue

Gaming and EntertainmentPlayStationPlayStation 5ConsolesPlayStation 5Help and manuals

PlayStation 5 - Game Console

Questions and answers: PlayStation 5

This page contains frequently asked questions about PlayStation 5. If you are considering buying this product, you may want to read the discussion or ask more questions about PlayStation 5. They will be answered by our specialists.

Accessories
Help and manuals 1021
Reviews 320

No reply only

Nedorazil nekomu uz email s datem dodani? Vetsina shopu uz pry potvrzovala a tady stale nic. Tajne doufam, ze je to proto, ze se snazi vyhandlovat co nejvic kusu... :P

Customer,

24. 9. 2020,

3 answers

Dobrý den, když si předobjednám na únor 2021, je možné se domluvit, abych tu konzoli dostal až v únoru, i kdyby byla nová vlna PlayStationů? Ptám se, protože budu mít peníze až v únoru

Customer,

23. 9. 2020,

1 answer

Hci

Customer,

23. 9. 2020,

1 answer

Dobrý den, budou ovladače pro PS4 kompatbilní s PS5? Děkuji.

Customer,

23. 9. 2020,

2 answers

Když si předobjednám PS5 na únor 2021, tak budu platit rovnou, nebo až při dodání v únoru?

Customer,

22. 9. 2020,

1 answer

Nevedia vobec kolko kusov dostanu alebo nechcu dať info a predobjednavky budu distribuovat nejakym svojskym systemom...ja som predobjednal 17.09. o 00:26 takze by som mal urcite stihnut prvu vlnu ale uz dvakrat som sa pytal aby som si to potvrdil kedze v potvrdeni objednavky nie je nic jasne a 2 krat mi odpovedali ze: Daný produkt očekáváme na našem skladě 19.11.2020. Objednávka následně bude expedovaná na vybrané místo. Zatím nemáme ale ještě informace od dodavatele potvrzené. Jakmile budeme vědět více o stavu, pošleme Vám informace na email.Děkuji. Takze vsetci mozeme zrejme len dufat ze sa zmestime do nejakeho divneho kluca vyberu

DOMISU, s.r.o.,

22. 9. 2020,

2 answers

Dobrý den,když jsem zaplatil 6 minut po pulnoci,stihl jsem to? Vyjde na mě ps 5? Děkuji

Customer,

22. 9. 2020,

1 answer

Psal jsem na podporu jak to bude s předobjednávky a odepsali mi, že hlavní faktor opravdu bude kdy jsme si to objednali bez předpokladu, že jsme to zaplatily ihned nebo až při převzetí. Ale dodal, že máme čekat na potvrzovací email, takže se možná bude něco měnit.

Customer,

21. 9. 2020,

3 answers

Dobrý den chtěl bych se zeptat jakým systémem se budou vyřizovat předobjednávky. Jestli půjde o to jak rychle jsem si předobjednal nebo nějaký jiný systém, na kterém pak bude záviset jestli dostanu PS5 mezi prvními v listopadu nebo případně déle. Moc díky za odpověď a přeji hezký den.

Customer,

20. 9. 2020,

1 answer

Dobrý

Customer,

20. 9. 2020,

1 answer

P-DC1-WEB27