We'll bring it in.
We'll plug it in.

Installing freestanding electrical appliances

What does the service include?

• The crew will unpack the appliance and take the packaging material straight away. Just have the water, energy and waste connections ready.
• This service is provided only for freestanding electrical appliances (washing machines, dryers, dishwashers, refrigerators, freezers, TVs, etc.). It does not apply to electric and gas stoves and other gas appliances.
• With a built-in appliance, the crew will "only" unpack the appliance and take away the packaging material. If you wish to install a built-in appliance, you need to order the additional Built-in Appliance Installation service.

Before the driver arrives and the installation, make sure that:

• You have the utility connections (electricity, water) and waste water connection ready.
• The connections are compatible with the purchased appliance.
• The purchased appliance will fit in the designated place.
• Placing the dryer and washing machine on top of each other is only possible if you have an original connection part, where no drilling is required. Otherwise, the aplliances won't be stacked.

Removing old appliances

What does the service include?

• If you request it, our crew will take away your used appliance (valid for all types of delivery) in a 1:1 mode (e.g. old fridge for a new one).

Before the driver arrives and the installation, make sure that:

• The old appliance is properly disconnected, clean and complete.
• In case of washing machines, dishwashers, dryers, refrigerators or freezers, makes sure they are also dry and de-iced.
• There must be no water in the appliance.

Delivery insurance

What does the service include?

• In case your order gets damaged during delivery, we will deal with your claim promptly. Within 24 hours at the latest, you will be contacted by our customer service operator and together you will work everything out.

What do I need to do before you arrive?

• Check the access route to ensure it's large enough for the appliance (width of doors etc.)
• The electricity socket should be no more than 1.3 m away from the appliance.

How is the built-in microwave installation carried out?

• We uninstall your old appliance and allow you to clean the hard-to-reach nooks and crannies.
• Unpack and inspect your new built-in microwave to make sure everything is in order.
• Plug the new appliance into the mains and place it in the prepared cabinet.
• Switch on your new appliance to check that it's working as intended. Then set the time.
• Finally, we will clean up after ourselves, say our goodbyes, and take away your old appliance and packaging materials.
• The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.

What do I need to do before you arrive?

• Provide the necessary water, waste and energy supply connections.
• Check the access route to ensure it's large enough for the appliance (width of doors etc.).
• Water and waste connections should be no more than 1.6m away from the appliance.
• The electricity socket should be no more than 1.3 m away from the appliance.

How is the installation carried out?

• We uninstall your old appliance and allow you to clean the hard-to-reach nooks and crannies.
• Unpack and inspect your new washing machine to make sure everything is in order.
• Connect the new appliance to the mains and connect the water and waste supply.
• Fit the furniture door on the new washing machine (adjusting the hinge locations as necessary).
• Run the basic washing programme to check that the washing machine is working properly.
• Finally, we will clean up after ourselves, say our goodbyes, and take away your old appliance and packaging materials.
• The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.

We can also arrange the following on site

• Enlargement of the supply connection opening in the cabinet (for wooden or chipboard kitchen countertops only).
• Supply connection extension (if the conditions allow it).

What do I need to do before you arrive?

• Provide the necessary supply connections (electricity or waste - depending on the type of dryer).
• Check the access route to ensure it's large enough for the appliance (width of doors etc.)
• The waste connection should be no more than 1.6m away from the appliance.
• The electricity socket should be no more than 1.3 m away from the appliance.

How is the installation carried out?

• We uninstall your old appliance and allow you to clean the hard-to-reach nooks and crannies.
• Unpack and inspect your new dryer to make sure everything is in order.
• Connect the new appliance to the mains and, if necessary, connect the waste water pipe (depending on the type of dryer).
• Fit the furniture door on the new dryer (adjusting the hinge locations as necessary).
• Run the basic programme to check that the dryer is working properly.
• Finally, we will clean up after ourselves, say our goodbyes, and take away your old appliance and packaging materials.
• The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.

We can also arrange the following on site

• Enlargement of the supply connection opening in the cabinet (for wooden or chipboard kitchen countertops only).
• Supply connection extension (if the conditions allow it).

What do I need to do before you arrive?

• Provide the necessary water, waste and energy supply connections.
• Check the access route to ensure it's large enough for the appliance (width of doors etc.)
• The waste connection should be no more than 1.6m away from the appliance.
• The electricity socket should be no more than 1.3 m away from the appliance.

How is the installation carried out?

• We uninstall your old appliance and the furniture door and allow you to clean the hard-to-reach nooks and crannies.
• Unpack and inspect the new appliance to make sure everything is in order.
• Connect the new appliance to the mains and place it in the prepared furniture cabinet.
• Connect the front furniture panel and return the dismantled skirting board to its original state.
• Connect the water and waste supply and install the furniture door.
• Run a basic washing programme to check that the dishwasher is working properly.
• Finally, we will clean up after ourselves, say our goodbyes, and take away your old appliance and packaging materials.
• The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.

We can also arrange the following on site

• Enlargement of the supply connection opening in the cabinet (for wooden or chipboard kitchen countertops only).
• Supply connection extension (if the conditions allow it).

What do I need to do before you arrive?

• Check the access route to ensure it's large enough for the appliance (width of doors etc.)
• The electricity socket should be no more than 1.3 m away from the appliance.

How is the installation carried out?

• We uninstall your old appliance and allow you to clean the hard-to-reach nooks and crannies.
• Unpack and inspect your new appliance to make sure everything is in order.
• At the customer's request, we can change the direction in which the refrigerator door opens.
• Place your new refrigerator in the prepared cabinet and attach and connect the furniture doors.
• Prepare the cable to connect the refrigerator to the mains.
• Finally, we will clean up after ourselves, say our goodbyes, and take away your old appliance and packaging materials.
• The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.
• The customer has to plug the built-in refrigerator into the power outlet independently about 4-6 hours after installation, due to the need to stabilise the cooling medium.

What do I need to do before you arrive?

• Check the access route to ensure it's large enough for the appliance (width of doors etc.)
• The electricity socket should be no more than 1.3 m away from the appliance.

How is the installation carried out?

• We uninstall your old appliance and allow you to clean the hard-to-reach nooks and crannies.
• Unpack and inspect your new appliance to make sure everything is in order.
• At the customer's request, we can change the direction in which the freezer door opens.
• Place your new freezer in the prepared cabinet and attach and connect the furniture doors.
• Prepare the cable to connect the freezer to the mains.
• Finally, we will clean up after ourselves, say our goodbyes, and take away your old appliance and packaging materials.
• The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.
• The customer has to plug the built-in freezer into the power outlet independently about 4-6 hours after installation, due to the need to stabilise the cooling medium.

What do I need to do before you arrive?

• Check the access route to ensure it's large enough for the appliance (width of doors etc.)
• The electricity socket should be no more than 1.3 m away from the appliance.

How is the installation carried out?

• We uninstall your old appliance and allow you to clean the hard-to-reach nooks and crannies.
• Unpack and inspect your new appliance to make sure everything is in order.
• At the customer's request, we can change the direction in which the wine cooler door opens.
• Place your new wine cooler in the prepared cabinet.
• Prepare the cable to connect the wine cellar to the mains.
• Finally, we will clean up after ourselves, say our goodbyes, and take away your old appliance and packaging materials.
• The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.
• The customer has to plug the built-in wine cooler into the power outlet independently about 4-6 hours after installation, due to the need to stabilise the cooling medium.

What do I need to do before you arrive?

• Check the access route to ensure it's large enough for the appliance (width of doors etc.)
• Cut out an appropriately sized hole for the cooktop.
• Provide access to the circuit breakers in the flat / house.
• Get a sufficiently long three-phase power supply cable to connect to the cooktop.

How is the installation by an external partner carried out?

• Shut off at the circuit breaker the electrical circuit to which the cooktop is connected.
• Disassembling the old cooktop and allowing the customer to clean hard to reach areas.
• Unpacking and inspecting the new appliance.
• Connecting the new cooktop and placing it in the hole in the kitchen worktop.
• Switching on the new cooktop and testing that all hobs are working.
• Removing the old cooktop together with the packaging materials.
• Completing the handover protocol. In it, you will agree together on all the tasks that have been carried out as part of the installation.
• The service does not include cutting out / enlarging the cooktop hole in the worktop and other joinery work.

What do I need to do before you arrive?

• The mount does not come supplied with your TV and must be ordered separately (for this reason, we contact customers the day before delivery to confirm that the mount bracket will be available). We cannot install your TV on the wall without a compatible mount bracket.

How is the installation carried out?

• We unpack the TV and you tell us where exactly do you want to have your TV installed.
• We shall use a detector to verify that it's safe to drill into the wall in that particular spot.
• Then we choose the appropriate anchoring means (dowels, etc.) for your wall material.
• We carefully measure everything, drill the holes, and install the mount bracket.
• We inform you what your mount bracket can or cannot do and install the TV.
• Connect the TV to the mains and then to the antenna or Wi-Fi network.
• Perform the standard TV setup and familiarise you with the basic functions your TV offers.
• The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.
• You get to keep the packaging material for at least 14 days (in case you decide to return the TV).
• TV is installed up to 2m high maximum.